Fridge Scan
Recognition looks wrong
Retake the photo in even light, avoid reflections and overlapping packages, then edit the result before saving. Recognition can miss, duplicate, or misname ingredients.
How photos are processed →Help without a ticket maze
Support
Start with the feature that is not behaving. If the answer below does not help, email the Tablumi support address with a small amount of diagnostic context.
Recommendations
The result is not useful
Check meal, mode, favorite-only, tags, and recent-meal exclusion. Use “another card” or feedback to shift the current decision. Weighted random results intentionally vary.
See the decision flow →Meal Plan
A week or grocery item is missing
Confirm the meal was saved to the intended day and that its ingredients are available to the grocery step. Cloud AI and iCloud sync are separate settings.
Ask about a plan issue →Data & privacy
Understand or remove data
Core data is local by default. iCloud and Tablumi Cloud AI are different services. Use Settings to delete content or clear all data.
Open the deletion guide →Purchases
Restore Pro access
Open Tablumi Settings → Pro, then choose Restore Purchases. Use the same Apple account that made the purchase. StoreKit determines eligibility.
More purchase steps →Widget & Watch
The latest decision is not showing
Open the iPhone app once, confirm the same App Group build is installed, and refresh the Widget or Watch app. CloudKit writes may wait for the iPhone app to process them.
Contact support →Restore purchases checklist
- Verify the device is signed in to the Apple account used for the purchase.
- Open Tablumi → Settings → Pro.
- Tap Restore Purchases and wait for StoreKit to finish.
- If the entitlement still does not appear, restart the app and confirm network access.
- For billing or refund questions, use Apple's purchase-history and refund support. The developer cannot issue an App Store refund directly.
Still stuck?
Email support
Send the feature, approximate time, app version, device model, iOS/watchOS version, and what you expected. You may attach a screenshot only if you choose to and after checking it for private information.
Do not send an Apple ID password, full purchase receipt, payment-card data, government ID, health information, or a private fridge photo unless it is strictly necessary.
Email support@tablumi.com